Atomic Droplet is a New Zealand limited company. It's contact details are:
| email: | support@atomicdroplet.com (customer service enquiries) |
| davep@atomicdroplet.com (business enquiries) | |
| skype: | davepzedkep |
Please note that our primary and preferred mode of communication is via email.
Atomic Droplet provides licenses to use for software products ("MixTape Lite" and "MixTape Pro") and online media hosting services. We charge in both New Zealand and United States dollars and a complete schedule of our fees can be seen below:
| MixTape Lite: | NZ$45.00* | US$29.00 |
| MixTape Pro: | NZ$145.00* | US$95.00 |
| Hosting**: | NZ$30.00* | US$20.00 |
Noting that:
* Prices in NZ$ include GST charged at 12.5%
** Hosting is provided as a pre-pay service in batches of 20,000 download/minutes where one minute is nominally 1MB of data. Note that a minimum charge of 1 download/minute/month is incurred by all stored media.
Delivery of our software is by download only and can be initiated by clicking here. On 'first run' the user creates an account on our server with the username and password of the users' choice. It is to this account that software licenses are delivered and are retrieved automatically by the software. A user moving from one computer to another by either choice or circumstance is licensed to do so and a license can be retrieved from the server on 'first run' of the software on the new computer. The license is transferrable on request.
Users who have lost their password may request a reset from the Atomic Droplet support site.
Delivery time for licenses should be under 10 seconds given a reliable Internet connection.
Purchasing of both licenses and hosting is from within the MixTape application itself. This process can be seen in detail on our "buy" page.
Note that Atomic Droplet provides a thirty day trial period for it's software products and thus considers the need for refunds to be in only rare and exceptional occasions. Requests for refunds should be directly to David Preece along with some explanation of why the refund is required and why the thirty day period was in some way inadequate.
